These Terms of Use are entered into between ACMA matchmaking (“we”) and you. We offer a matchmaking platform for Afro-Caribbean singles in the United Kingdom. We provide our products and services, some of which are free, some of which are paid for, using offline medium and online medium via desktop, web mobile and apps (the “Services”). Our Services are available to all adults 18 years old and above, unless directed at certain categories (for example, services may be directly catered to clients over 40 years old). Persons under 18 years old are not eligible to use our Services.
When you create an account on our Services, you are agreeing to be bound to out Terms of Use and Community Guidelines , and acknowledging that you have read and agreed to our Privacy Policy and Cookie Policy . In addition to any other special terms that are communicated to you upon the use or purchase of certain Services, all of which are incorporated in the Terms of Use. If you do not agree to comply with our Terms of Use, we ask that you do not use or Services.
Our services are to be used only under the following conditions.
You represent and warrant at all times that:
If we discover that you fail to meet any of these terms, we reserve the authority to decline, suspend, or terminate your access or membership at any time.
All our clients have paid for a chosen subscription. All mandatory information for registration must be provided and kept up-to-date. You recognise and agree that some of your information will be published on our Services. All information provided by clients of our Services while registering and thereafter must be true and accurate.
The client concerned is exclusively responsible for any consequence that the divulgence of this information may have on the client’s life or the life of other clients.
Please see our Privacy Policy for more information on the data we collect from use and how we use it.
You are responsibility for keeping your login credentials secure and private and are responsible for any and every activity that are done under those credentials.
If you believe that your account has been accessed by someone else, please immediate contact with us at the address mentioned in the ‘Requests and Claims’ section below.
The expected interactions by both us and other users of our services implies the observation of an acceptable level of ethical conduct in your behaviour and expressions which is respectful to other users, our Customer Care representatives and applicable laws and regulations.
In an effort to comply with this standard of quality and meet individual responsibility and ethics, we equip our clients to report any content (text, video, photo, etc.) in violation of our Terms of Use, Community Guidelines, third-party rights, and applicable laws and regulations.
You thereby agree that the data you provide, your comments and conduct may be subject to our moderation in accordance with our moderation policies. As a client, you are required to adhere to the following rules of conduct at all times and agree that you will:
5.1 Free features
We do not offer free services, as we aim to only attract and cater to clients who are serious about their search for an Afro-Caribbean life partner.
The only non-paying portion of our service is the application process that will determine your suitability to become a client of ACMA matchmaking.
5.2 Paid-for services
Upon becoming a client on our Services, you gain instant access to the paid features aligned with your chosen subscription.
Each subscription may present unique features not available in other subscriptions. Selected features may be adjusted from time to time, however, you will access the features you have purchased as is at the date of purchase until that current subscription ends.
Because of the diversity of our clientele and their potential unique demands, our pricing structures are varied. They may change based on the subscription length, distribution channel, or special offers and promotions.
We regularly test new features to provide clients with increased functionality paid options which they may choose to utilise.
We may also from time-to-time adjust or eliminate the offering of certain types of Purchases. Recurring subscriptions and/or one-off purchases (“Purchases”) allow access to include additional features and functionalities. The details of such paid-for services (“Paid Service(s)”) are available for you to consult on our Services, prior to concluding a Purchase.
5.3 Events and Activities.
Each event or activity will come with its own applicable terms and conditions which will be available on the page advertising the event.
5.4 Badges
distinctions and the like We may from time to time offer profile badges or other such distinctions which clients may gain once they meet the applicable criteria. We make no representations or warranties regarding the holder of a badge, distinction or similar item, as they are generally awarded based on a clients’ declaration which we cannot vouch for or verify.
6.1 General
Depending on your locality and the way you access the Services (for example via a desktop, a web mobile version, or an app on iOS or Android systems), Purchases may be available via direct billing (for example via a payment card, Paypal, etc.), mobile carriers, in-app payment systems (such as App Store/Google Play).
If you choose to make a Purchase, you will be prompted to confirm your Purchase with the applicable payment provider and your method of payment such as a payment card or your third party account such as App Store/Google Play’s Apple Pay/Google Play (your “Payment Method”) will be charged at the prices displayed to you for the Purchase(s) you have selected and you authorise us and/or Apple/Google or other third party account (as applicable) to charge you.
Your Purchase is confirmed at the point when your financial transaction is authorised and confirmed with your bank or third-party account (such as mobile carriers or Apple/Google’s App Store/Google play).
6.2 Subscription Auto-Renewal;
Automatic Card Payment If you purchase an auto-recurring periodic subscription (a “Subscription”), your Payment Method will continue to be billed for the Subscription until the end of the current Subscription term.
After your initial Subscription commitment period, and again after any subsequent Subscription period, your Subscription will automatically continue for an additional equivalent period, unless specifically provided otherwise at the time of the Purchase.
When you purchase a Subscription, bound contractually to continue making any recurrent payments for the entire Subscription period and any ongoing renewal period, until you have terminated the auto-renewal of a Subscription.
Please note that some Subscriptions are the subject of special offers meaning the price is reduced for a specific period of time, upon expiry of that time, the subscription will revert to the standard (non-reduced) price.
Your Payment Method information will be stored and thereafter used for the automatic renewal payments of your Subscription.
You have the freedom to update your payment Method at any time. We may also update your Payment Method on the database provided by the relevant payment service provider.
By accepting our Terms of Use, following such update you authorise us to continue taking payments due for each Purchase (whether a payment instalment or a renewal) using the updated Payment Method.
In a case where you have an objection to a payment already made to us, your objection should be directed to our Customer Care team at the address mentioned in the ‘Requests and Claims’ section below if you were billed directly by us.
You have the prerogative to withdraw your consent to automatic card payments at any time but note that you will still be obligated to pay any outstanding amounts you owe us until the end of the then Subscription period, provided you have also cancelled the auto-renewal of your Subscription.
6.3 Right to cancel straight after Purchase Subscriptions start upon Purchase confirmation.
Pursuant to applicable law, you have 14 days starting from the day following a Purchase to exercise your right to cancel it (without giving any reason), by filling out the cancellation form available on the Services’ site or by writing to the email address listed in the ‘Requests and Claims’ section below.
The refund will be made within 14 days from the date we are informed of your decision to cancel and will be processed on the same Payment Method you used for the original Purchase.
If you connect to your account and use the Services before the end of the 14 day cancellation period, this first log in following the Purchase of a Subscription constitutes an express request by you to have immediate access to the Services, for which you will be charged. Purchase via Apple/Google’s App Store/Google Play
If you purchased a Paid Service via the App Store/Google Play that you wish to cancel within 14 days after Purchase, cancellations and refunds are handled by Apple/Google under their own terms and conditions which we do not control. To request a refund, you must log in to your Apple ID/Google ID and follow Apple/Google’s cancellation and refund instructions. 6.4 Additional third-party services.
The Services may contain advertisements and promotions offered over any third-party platforms and external resources such as third-party websites or mobile applications, social networks, etc. (“Third-Party Platforms”).
We are not responsible for the availability (or lack of availability) of such Third-Party Platforms. If you choose to interact with Third-Party Platforms made available through our Services, their terms will govern their relationship with you.
We are not responsible or liable for Third-Party Platform’s terms or actions.
– Profile suspension – Account closure
7.1 Subscription termination (auto-renewal cancellation) The period opened for the non-renewal of a subscription incudes from 24 hours after Purchase until at least 48 hours before the Subscription is due to renew. We will retain all funds charged to your Payment Method until the end of the then-current Subscription term.
Your subscription is not terminated by you deleting our application from your device.
You can only end on auto-renewal of your Subscription by logging into your account and following the Subscription termination instructions found there.
Once auto-renewal has been turned off by you, you will only have access to your Subscription until its expiry. Any remaining payment instalments of the Subscription’s total cost will still be due and payable until the expiry of the current term.
You will then no longer have access to the Subscription from the date the current
Subscription term expires, but you will still have access to the free features.
7.2 Non-renewal of Subscriptions purchased via the Apple Store/Google Play If you made a Purchase via Apple/Google, auto-renewals and terminations are handled by Apple/Google under their own terms and conditions which we do not control. To request the termination of a Paid Service, you must log in to your Apple ID/Google ID and follow Apple/Google’s instructions.
7.3 Profile suspension If for any reason you desire to have your profile suspended such that you no longer remain active as a potential match, you are free to make that request through your account on our Services. This suspension is temporary and in no way interrupts your Subscription or an auto-renewed Subscription or extends the duration of your current subscription. You are at liberty to re-activate your profile at any time.
7.4 Termination of account and profile closure
You may close your account any time by following the instructions on your account. If you encounter challenges, you may reach out to our customer care representatives for assistance.
The next business day following your account closure request, you will no longer have access to your account, including any Purchase.
Nonetheless, any and all outstanding Subscription instalments will still be due for the current Subscription period. Once your account has been closed, you will receive a confirmation email.
8.1 Content
We disseminate on the Services All Services’ names, trademarks, logos, graphics, photographs, animations, videos, texts and generally all content displayed on the Services are our exclusive property or licensed or controlled by us, and may not be reproduced, used or communicated without our express authorisation, subject to legal action. The rights of use granted to you are limited to your private and personal use as part of, and for so long as, you have an account with us. Any other use by you is prohibited.
Likewise, you may not copy, reproduce, or otherwise make use of the content produced by other clients, other than strictly for personal and private purposes.
You are prohibited, among other actions, from copying, reproducing, downloading, broadcasting, transmitting, modifying, commercially exploiting and/or distributing any of the Services content, pages, or computer codes, in any way whatsoever, subject to legal action.
8.2 Content disseminated by clients By having an account and using the Services, and for so long as you have an account with us, you grant us a worldwide licence to use the intellectual property rights arising from the content provided by you (information, images, descriptions, search criteria, recordings, etc.) in connection with your use of the Services, including without limitation your profile and interactions with other clients.
This licence specifically includes the right for us to reproduce, represent, broadcast, modify, adapt (in order to comply with the graphic charter of the Services and/or to make it compatible with its technical functionalities or the formats supported by the relevant media), translate, digitise, use for the purposes of the Services and/or sub-license the content provided by you on all or parts of the Services, in our emails and notifications to other users or any other communications related to the Services, subject to applicable law.
9.1 Our obligations in relation to your use of the Services We verify the identity of our clients and screen them using methods within legal boundaries. Our screening process entails several layers of scrutiny, including analysing information provided by candidates, reviewing social media profiles, conducting interviews, and potentially carrying out background checks.
Additionally, we verify candidates’ identification and may conduct office or home visits to further confirm their legitimacy. We acknowledge that our clients are responsible adults capable of navigating the dating phase of their relationship without interference from ACMA.
Therefore, we entrust our clients with full responsibility for their private interactions, both online and during in-person meetings.
9.2 Operation of the Services Our Services are provided to you ‘as is’. We guarantee no ability to use if your hardware device is not functioning, if your Internet service is deficient, or if your device does not have a fully functioning Internet connection. The operation of our service may be temporarily disrupted for maintenance, upgrade, security purposes, or technical improvements, for content update, or content layout. Some functionalities may be permanently disabled for security purposes or other reasons. Wherever possible, we will notify clients of any scheduled disruptions for maintenance or updates which could possible affect your access to our regular Services.
9.3 Third-Party Platforms Note that we have no control over third-party platforms which you may be redirected to from our Services. We exclude ourselves from all liabilities for content provided on Third-Party Platforms or any advertisements, products, features, services or any other elements available on or arising from your use of such Third-Party Platforms. Third-Party Platform have their own terms and conditions that govern their operations and services.
Safety By engaging the Services, you take it upon yourself to engage in safe behaviour indicated by reasonable precautions as you interact with other clients on or outside of our Services.
You disclose personal private such as your telephone #, postal address or financial information such as your credit card information, banking information to other clients at your own risk.
General liability Subject to applicable law, we take responsibility only for direct damage to clients caused by us if we do not provide Services in keeping with our Terms of Use and other applicable laws and regulations. We may not be deemed liable for damages solely resulting from the client’s activities or if we have not breached our Terms of Use and/or our statutory obligations.
We do not exclude or limit in any way our liability to clients where it would be unlawful to do so. We take no liability for commercial or businesses losses.
Our Services are solely for private and domestic use; commercial use is strictly prohibited.
If you use our services for commercial or business purposes in breach of these Terms of Use, you become liable to us. In the event your breach of any of our legal or contractual obligations under the Terms of Use causes us to be held liable, you will indemnify and hold us harmless against any damages, expenses or orders issued against it resulting from or arising in connection with such breach.
Your personal information is processed in accordance with our Privacy Policy
We may modify or update our offerings and features (adding, removing or altering them) under any of our Services, and our Terms of Use at any time.
You are advised to note changes to our Terms of Use, especially material changes that affect your rights and obligations. We will do our best to notify you of such changes in our Terms of Use by reasonable means.
If however, changes are materially applicable to a Product or Service you already purchased, we will continue to provide that Service on the previous Terms of Use until the Product or Service paid for expires.
The revised Terms of Use will then become applicable if you continue to use the Product or Service over a renewal period or during a new Purchase, as it will be taken that your new purchase shows an agreement with the new Terms of Use.
In using our Services, you consent to us sending messages to you regarding your account or our services. These messages may be sent directly on the Service, via app, or email, or any other means associated with your account. You are at liberty to check your settings and adjust the type of messages you agree to receive from us. You agree that we are in no way liability for your non receipt of critical notifications in cases where you have failed to update or supply accurate contact information.
If one or more provisions in the Terms of Use are held to be unenforceable under applicable laws or regulations or as a result of a final decision by a competent court or authority, the other provisions will remain in full force and effect, to the extent permitted by law, regulation or applicable court decisions.
All of our rights and obligations under these Terms of Use are freely assignable by us in connection with a merger, acquisition, business sale or transfer of assets, or by operation of law or otherwise; provided however that we will endeavour to ensure your rights and obligations remain unaffected by such operation.
For every request or claim regarding your use of the Services, you may consult our Help Page If you need further help, you may contact our Customer Care team by email: support@afrocaribbeanmatchmaking.com
– Disputes These Terms of Use are governed, interpreted and applied in accordance with the laws of England, subject to mandatory consumer laws in force in your country of residence.
In accordance with the rules applicable to mediation, prior to any request for mediation, you must first bring any dispute to us in writing for an attempted resolution.
If we fail to agree to an amicable resolution in relation to a dispute relating to the Terms of Use, the competent authorities will be the courts of your country of residence located in the UK, one of the member States of the European Economic Area, the United Kingdom or Switzerland.
provided by ACMA to Members and Subscribers pursuant to these Terms of Use are offered by The Afro-Caribbean Matchmaking Agency at https://blackdatingv.com/matchmaking/# or postal address Wilson’s Park, Monsall Rd, Manchester, M40 8WN.